Privacy Policy

Last Updated: 31 August 2026

Effective Date: 31 August 2026

Version: 1.0

This Privacy Policy explains how Anytime Help ("Anytime Help", "we", "us", or "our") collects, uses, stores, shares, and protects personal information when you use the Anytime Help mobile application, website, and related services (collectively, the "Platform").

Anytime Help is a resident-focused platform that allows residents to raise complaints and service requests, submit supporting photographs or documents, receive updates, communicate with authorised administrators, and track the progress of their requests.

By accessing or using the Platform, you acknowledge that you have read and understood this Privacy Policy.

1. ABOUT ANYTIME HELP

The Platform is operated by:

Anytime Help, a sole proprietorship of Abhishek Yadav

Email: support@anytimehelp.in

2. WHAT INFORMATION WE COLLECT

We aim to collect only information that is reasonably necessary to provide and operate the Platform.

2.1 Information you provide

Depending on the features you use, we may collect:

• Full name
• Mobile phone number
• Email address
• Flat, apartment or unit number
• Tower or block information
• Ownership or tenancy information where applicable
• Resident verification information where required
• Account and login information
• OTP verification information
• Complaints and service requests
• Complaint descriptions
• Dates and locations relating to complaints
• Messages and communications
• Photographs
• Videos
• Audio recordings
• Documents and other attachments
• Feedback
• Support communications
• Other information you voluntarily provide through the Platform

2.2 Automatically collected information

When you use the Platform, certain technical information may be collected automatically, including:

• Device model
• Operating system
• Application version
• Device language
• Device or installation identifier
• IP address
• Login timestamps
• Access timestamps
• Screens or features accessed
• Technical logs
• Error reports
• Crash reports
• Authentication events
• Security-related information
• Information relating to suspicious or unauthorised activity

This information is primarily used for security, authentication, troubleshooting, maintenance and improvement of the Platform.

2.3 Information received from the RWA

Where applicable, we may receive information from the relevant RWA, including:

• Resident status
• Flat or unit information
• Ownership or tenancy information
• Membership information
• Authorisation to access the Platform
• Community-related information

2.4 Information received from service providers

Where a complaint is assigned to a service provider, contractor or agency, we may receive information concerning the handling of the complaint, including:

• Work updates
• Completion status
• Service reports
• Photographs of completed work
• Relevant communications

3. INFORMATION WE DO NOT WANT YOU TO SUBMIT

Anytime Help does not generally require highly sensitive personal information for ordinary complaint and resident-management functions.

Unless specifically requested and legally permitted for a particular purpose, you should not submit:

• Aadhaar numbers
• Passport numbers
• Government identification numbers
• Bank account numbers
• Credit or debit card numbers
• Biometric information
• Health or medical information
• Information concerning caste
• Information concerning religion
• Information concerning political views
• Information concerning sexual life
• Other highly sensitive personal information

If such information is accidentally submitted, including through a photograph, document or complaint description, we may redact, restrict or delete it where reasonably practicable.

4. PHOTOGRAPHS, VIDEOS AND ATTACHMENTS

Anytime Help allows users to attach photographs, videos, audio recordings and documents to complaints.

When submitting an attachment, you should provide only information that is reasonably necessary to explain or resolve the issue.

Whenever possible, photograph the problem rather than the person.

Please avoid unnecessarily capturing:

• People's faces
• Children
• Domestic workers
• Security guards
• Vehicle registration numbers
• Private documents
• House interiors
• Personal identification documents
• Other residents' private information

If an attachment contains unnecessary personal information, we may redact or remove it where reasonably practicable.

5. HOW WE USE YOUR PERSONAL INFORMATION

We may use personal information for the following purposes.

5.1 Account creation and management

We use information to:

• Create your account
• Verify your identity or resident status where necessary
• Authenticate your account
• Send OTPs
• Reset or recover your account
• Maintain account security
• Manage account preferences

5.2 Complaints and service requests

We use information to:

• Register complaints
• Categorise complaints
• Assign complaints
• Route complaints to the appropriate person or organisation
• Communicate with you
• Track complaint status
• Investigate complaints
• Resolve complaints
• Close or reopen complaints
• Maintain complaint records

5.3 Community administration

Where applicable, information may be used to:

• Provide community announcements
• Provide RWA notices
• Communicate maintenance information
• Provide community schedules
• Communicate water or electricity information
• Provide meeting information
• Facilitate other community-management functions

5.4 Communications

We may send service-related communications such as:

• OTPs
• Complaint acknowledgements
• Complaint status updates
• Responses to your requests
• Community announcements
• RWA notices
• Security alerts
• Service interruption notices
• Important changes to the Platform
• Changes to our Terms or Privacy Policy

Service-related communications may be necessary for the operation and security of your account.

5.5 Security and fraud prevention

We may use information to:

• Detect unauthorised access
• Prevent fraud
• Investigate misuse
• Detect false or duplicate complaints
• Protect users
• Protect the Platform
• Maintain security records
• Investigate security incidents

5.6 Improving the Platform

We may use aggregated or de-identified information to:

• Improve features
• Fix bugs
• Diagnose technical problems
• Understand general feature usage
• Improve performance
• Plan system capacity
• Improve reliability

Where reasonably practicable, we will use aggregated or de-identified information for these purposes.

5.7 Legal and regulatory purposes

We may process information when reasonably necessary to:

• Comply with applicable laws
• Respond to lawful requests
• Comply with court orders
• Cooperate with authorised authorities
• Protect legal rights
• Investigate suspected unlawful activity
• Establish or defend legal claims
• Enforce our Terms and policies

6. HOW WE SHARE COMPLAINT INFORMATION

The purpose of Anytime Help is to help residents get their complaints resolved.

When you submit a complaint, it may be necessary to share relevant information with the people responsible for investigating or resolving that complaint.

For example:

Housekeeping complaint

Information may be shared with the relevant housekeeping agency, supervisor or authorised RWA administrator.

Security complaint

Information may be shared with the security agency, security supervisor, RWA or, where appropriate, law-enforcement authorities.

Plumbing complaint

Information may be shared with the relevant plumber, technician, contractor or RWA administrator.

Electrical complaint

Information may be shared with the relevant electrical contractor or technician.

Parking complaint

Information may be shared with the RWA, parking team or security personnel.

Waste-management complaint

Information may be shared with the relevant waste-management contractor or authority.

Utility complaint

Information may be shared with the relevant electricity, water or other utility provider where necessary.

We aim to follow a need-to-know principle and share only information reasonably necessary to investigate or resolve the complaint.

7. WHAT INFORMATION MAY BE SHARED

Depending on the complaint, the information shared may include:

• Name
• Flat or unit number
• Location
• Nature of the complaint
• Complaint description
• Relevant dates
• Photographs
• Videos
• Documents
• Contact information
• Other information reasonably necessary to resolve the complaint

We do not share more information merely because it is convenient to do so.

Where reasonably practicable, we may redact or withhold unnecessary information.

8. TYPES OF RECIPIENTS

Your information may be shared with:

• RWA administrators
• Authorised community administrators
• Maintenance personnel
• Contractors
• Plumbers
• Electricians
• Security agencies
• Housekeeping agencies
• Facility-management providers
• Service providers
• Utility providers
• Municipal authorities
• Government authorities
• Police or law-enforcement agencies
• Courts
• Regulators
• Professional advisers
• Cloud infrastructure providers
• SMS/OTP providers
• Email providers
• Push-notification providers
• Technical support providers
• Security providers

The recipient will depend on the purpose for which the information is being shared.

9. SERVICE PARTNERS AND INDEPENDENT RECIPIENTS

We distinguish between two broad categories of recipients.

9.1 Service Partners

Service Partners are organisations or individuals that process information on behalf of Anytime Help or the RWA and under applicable instructions.

Examples may include:

• Cloud hosting providers
• Messaging providers
• Ticketing providers
• Technical service providers
• Contractors working through the Platform

Where required, we use contractual and technical safeguards designed to protect personal information.

9.2 Independent Recipients

Independent Recipients may receive information and determine independently how they handle it.

Examples may include:

• Police
• Government authorities
• Municipal authorities
• Courts
• Utility providers
• Insurers
• Agencies independently engaged by the RWA

Such organisations may have their own legal obligations and privacy policies.

After a lawful and proportionate disclosure to an Independent Recipient, we are not responsible for that recipient's subsequent independent acts or omissions to the extent permitted by applicable law.

Nothing in this Privacy Policy excludes responsibility for:

• An unlawful disclosure by us
• An unnecessary disclosure by us
• Sharing information with the wrong recipient
• Sharing more information than reasonably necessary
• Our own negligence
• Fraud or wilful misconduct
• Failure to apply required security safeguards
• Responsibilities that cannot legally be excluded

10. DO WE SELL YOUR PERSONAL DATA?

No.

We do not sell your personal data.

We do not sell your complaints, photographs, videos, documents, contact information or resident information to advertisers or other third parties.

We may use aggregated or de-identified information for legitimate business, operational, analytical and service-improvement purposes where reasonably practicable.

11. ADVERTISING

Anytime Help may display advertisements within the Platform.

Our intended approach is to use contextual advertising that does not rely on your personal data, complaint history or individual behaviour to select advertisements.

We do not sell personal information to advertisers.

We do not intentionally target advertising at children.

If we introduce personalised or behaviourally targeted advertising in the future, we will update this Privacy Policy and obtain any consent required by applicable law before introducing such processing.

12. MARKETING COMMUNICATIONS

Service communications are different from marketing communications.

Service communications may include OTPs, complaint updates, security notifications and important account information.

Marketing or promotional communications will be treated separately and, where required, will be sent only after obtaining appropriate consent.

Where applicable, you may withdraw your consent to optional promotional communications without affecting the core complaint-management functions of the Platform.

13. THIRD-PARTY SERVICE PROVIDERS

We may use third-party providers to operate the Platform.

These providers may provide services such as:

• Cloud hosting
• Data storage
• SMS delivery
• OTP delivery
• Email delivery
• Push notifications
• Error monitoring
• Crash reporting
• Security monitoring
• Technical infrastructure
• Analytics

Service providers are expected to process information only for the services they provide to us and subject to applicable contractual and legal requirements.

The exact providers used by the Platform may change as the Platform develops.

For questions about service providers, contact:

support@anytimehelp.in

14. CLOUD HOSTING

The Platform may use Amazon Web Services (AWS) or other cloud infrastructure providers.

Cloud providers are responsible for the security of their underlying cloud infrastructure, while Anytime Help is responsible for appropriately configuring and securing the systems and services that it operates.

We do not represent any third-party certification, audit or security attestation belonging to a cloud provider as our own.

15. DATA STORAGE AND INTERNATIONAL TRANSFERS

We aim to store and process personal information using appropriate technical and organisational safeguards.

Depending on the infrastructure and service providers used by the Platform, certain information may be processed or accessed from locations outside India.

Where personal information is transferred or processed internationally, we will comply with applicable Indian data-protection requirements and any applicable restrictions concerning international transfers.

The locations used for storage, backup, monitoring and other processing may change as our technical infrastructure develops.

16. DATA SECURITY

We take reasonable technical and organisational measures designed to protect personal information against:

• Unauthorised access
• Unauthorised use
• Unauthorised disclosure
• Alteration
• Loss
• Misuse
• Destruction

Security measures may include:

• Encryption in transit
• Encryption at rest
• Role-based access controls
• Least-privilege access
• Multi-factor authentication for administrators
• Secure credential storage
• Access logging
• Security monitoring
• Periodic access reviews
• Environment separation
• Vendor security requirements
• Confidentiality obligations
• Incident-response procedures

However, no internet-connected system can be guaranteed to be completely secure.

You are responsible for protecting your account credentials and maintaining the security of your device.

17. PASSWORDS AND ACCOUNT SECURITY

You should:

• Keep your password confidential
• Never share OTPs
• Avoid sharing your account
• Use a strong password where passwords are used
• Keep your mobile device secure
• Keep your operating system updated
• Keep the Anytime Help application updated
• Inform us if you suspect unauthorised access

If you believe your account has been compromised, contact:

support@anytimehelp.in

18. DATA BREACHES AND SECURITY INCIDENTS

We maintain processes for detecting, investigating, containing and responding to personal-data breaches and security incidents.

If a breach affects your personal data, we will notify you and the relevant authority where required by applicable law.

Where required, a notification may explain:

• What happened
• What categories of information may have been affected
• What steps we have taken
• What steps you can take
• Other information required by applicable law

We may also comply with applicable cybersecurity reporting obligations.

If you believe that a security incident has occurred, please contact:

support@anytimehelp.in

19. DATA RETENTION

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, unless applicable law requires or permits a longer period.

Retention periods may differ depending on the type of information.

We may retain information for purposes including:

• Operating your account
• Resolving complaints
• Maintaining service records
• Security
• Fraud prevention
• Legal compliance
• Audit requirements
• Accounting requirements
• Dispute resolution
• Establishing legal claims
• Defending legal claims
• Enforcing our Terms
• Maintaining system backups

When information is no longer required, we may delete, anonymise or de-identify it.

Information retained for legal, security, audit or dispute purposes will be restricted to those purposes where reasonably practicable.

20. ACCOUNT DELETION

You may request deletion of your Anytime Help account.

You can request account deletion through:

Profile → Delete My Account in the app

or by contacting:

support@anytimehelp.in

After receiving a valid deletion request, we will delete or de-identify information associated with your account where required by applicable law.

Certain information may need to be retained where reasonably necessary for:

• Legal compliance
• Security
• Fraud prevention
• Audit
• Accounting
• Dispute resolution
• Establishing or defending legal claims
• Enforcing our Terms
• Maintaining required records
• Secure backup systems

Deletion of your Anytime Help account does not necessarily delete separate records independently maintained by an RWA.

21. YOUR PRIVACY RIGHTS

Subject to applicable law, you may have the right to:

Access

Request information concerning personal data held about you.

Correction

Request correction or completion of inaccurate or incomplete personal information.

Erasure

Request deletion of personal information where it is no longer required and where no legal exception applies.

Withdrawal of consent

Where we rely on consent, you may withdraw that consent.

Nomination

Where applicable under law, nominate another individual to exercise your rights in accordance with applicable requirements.

Grievance

Raise a privacy-related complaint with us.

Regulatory escalation

Where applicable, escalate a matter to the competent data-protection authority or other relevant authority.

22. HOW TO EXERCISE YOUR RIGHTS

For privacy requests, contact:

support@anytimehelp.in

Please include enough information for us to understand and process your request.

We may request reasonable information to verify your identity before processing a request involving your personal information.

We aim to acknowledge requests within 24–72 hours and respond within the period required by applicable law.

23. CHILDREN'S PRIVACY

Anytime Help accounts are intended for individuals 18 years of age or older.

The Platform is not intended to be used independently by children.

We do not knowingly create accounts for individuals under 18.

If we discover that an account has been created by a person under 18, we may suspend or close the account and take appropriate action concerning the associated information.

Complaints submitted by adults may occasionally contain information relating to children.

Users should avoid uploading photographs or videos of children unless such information is genuinely necessary to explain or resolve a complaint.

Where applicable law requires additional safeguards for children's personal data, we will comply with those requirements.

24. COOKIES AND SIMILAR TECHNOLOGIES

The mobile application may not use browser cookies in the ordinary sense used by websites.

However, the application may use technologies such as:

• Device identifiers
• Installation identifiers
• Local storage
• Authentication tokens
• Similar technical technologies

These may be used to:

• Keep you signed in
• Remember preferences
• Maintain application functionality
• Improve security
• Diagnose technical problems

Our website may use cookies or similar technologies.

Where required by applicable law, we will provide appropriate notices and consent mechanisms for non-essential cookies and analytics.

25. ANALYTICS AND TECHNICAL LOGS

We may use technical logs and diagnostics to maintain and secure the Platform.

This may include:

• Application crashes
• Error information
• Performance information
• Access logs
• Security events
• Device information
• Application version

Where analytics are used, we aim to use aggregated or de-identified information where reasonably practicable.

We do not sell tracking information.

We do not intentionally track your activity across unrelated applications or websites for the purpose of selling your personal information.

26. YOUR CONTENT

You retain ownership of the content you submit to Anytime Help, including:

• Complaints
• Photographs
• Videos
• Documents
• Comments
• Messages
• Feedback

By submitting content, you permit Anytime Help and the relevant RWA, where necessary, to host, store, reproduce, display, transmit, format, redact and disclose that content solely to the extent reasonably necessary to provide the Platform and handle the purposes described in this Privacy Policy.

We do not claim ownership of your complaint content.

We do not sell your complaint content.

We do not license your complaint photographs or documents to advertisers.

27. COMPLAINT VISIBILITY

Complaints submitted through Anytime Help are not necessarily anonymous.

A complaint may be accessible to:

• The resident who submitted it
• Authorised RWA administrators
• Assigned service providers
• Contractors
• Personnel who need the information to investigate or resolve the complaint

Even if your name is removed, you may still be identifiable from:

• Flat number
• Location
• Photograph
• Description
• Timing
• Nature of the complaint

Therefore, you should consider this before submitting a complaint.

28. FALSE OR MISUSE OF COMPLAINTS

Users are expected to provide accurate information.

You should not use Anytime Help to:

• Submit knowingly false complaints
• Harass another person
• Threaten another person
• Impersonate another person
• Defame another person
• Submit abusive content
• Submit discriminatory content
• Upload unlawful content
• Intentionally misuse another person's personal information

We may restrict, remove, reject, merge or close complaints that violate our Terms or applicable law.

29. DISCLOSURES REQUIRED BY LAW

We may disclose personal information when required or permitted by applicable law.

This may include disclosures to:

• Courts
• Police
• Government authorities
• Regulators
• Municipal authorities
• Law-enforcement agencies
• Other competent authorities

We will seek to limit such disclosures to what is reasonably required by the relevant legal request or applicable law.

We may also disclose information where reasonably necessary to protect a person's life, health or safety or to address serious unlawful activity.

30. BUSINESS TRANSFERS

If Anytime Help or the business operating the Platform is involved in:

• A merger
• Acquisition
• Restructuring
• Sale of assets
• Business transfer
• Corporate reorganisation

personal information may be transferred as part of that transaction, subject to applicable law and appropriate protections.

Where required, we will provide appropriate notice regarding material changes resulting from such a transaction.

31. THIRD-PARTY WEBSITES AND SERVICES

The Platform may contain links or integrations to third-party services.

Any third-party service may have its own privacy policy and terms.

We are not responsible for the privacy practices of independent third parties that operate outside our control.

You should review their privacy policies before providing information directly to them.

32. RWA RESPONSIBILITIES

The RWA may independently maintain records concerning:

• Residents
• Ownership
• Tenancy
• Maintenance
• Community administration
• Vendors
• Complaints
• Community activities

Information held independently by the RWA may be governed by the RWA's own policies, rules and legal obligations.

Where an RWA administrator accesses information through Anytime Help, that administrator is expected to use the information only for authorised community-management purposes.

33. EMERGENCY SERVICES

ANYTIME HELP IS NOT AN EMERGENCY SERVICE.

Anytime Help is not:

• A police service
• A fire service
• An ambulance service
• A medical service
• A rescue service
• A disaster-response service
• A security-monitoring service

Complaints are not continuously monitored.

No emergency response time is guaranteed.

If you experience a fire, gas leak, medical emergency, crime in progress, threat to personal safety, structural collapse, electrocution risk or any other emergency requiring immediate assistance, contact the relevant emergency services directly.

Emergency Number

112 — National Emergency Number

Use Anytime Help to create or record a complaint where appropriate, not instead of contacting emergency services.

34. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time.

Changes may be made because of:

• New Platform features
• Changes in our services
• Changes in data-processing practices
• Changes to service providers
• Changes in applicable law
• Security requirements
• Operational requirements

When we make material changes, we may notify users through the Platform, email, SMS or another appropriate method where required.

The latest version will always contain an updated "Last Updated" date.

Where required, we may request renewed consent before continuing with processing affected by a material change.

35. GOVERNING LAW

This Privacy Policy is governed by the laws applicable in India.

Nothing in this Privacy Policy is intended to remove or restrict any statutory right or remedy that cannot legally be excluded.

36. CONTACT US

If you have questions, concerns, complaints or requests concerning this Privacy Policy or your personal information, please contact us.

Anytime Help

Support & Privacy Email:

support@anytimehelp.in

For:

• Privacy requests
• Account deletion
• Data correction
• Data-access requests
• Privacy complaints
• Security concerns
• General support

please email:

support@anytimehelp.in

Grievance contact

For privacy or data-related grievances:

Organisation: ANYTIME HELP

Proprietor: Abhishek Yadav

Email: support@anytimehelp.in

Address: Rajender Singh, VPO Wazirabad, Gurugram, Haryana – 122003, India

We aim to acknowledge privacy-related requests within 24–72 hours and respond within the period required by applicable law.

If a separate Data Protection Officer is required to be appointed under applicable law, the relevant details will be added to this Privacy Policy after such appointment.

37. PRIVACY POLICY VERSION

Application: Anytime Help

Version: 1.0

Effective Date: 31 August 2026

Last Updated: 31 August 2026

Contact: support@anytimehelp.in

IMPORTANT NOTICE

This Privacy Policy is intended to explain the privacy practices of Anytime Help in clear language. It should be read together with the Anytime Help Terms & Conditions.

If any provision of this Privacy Policy conflicts with a mandatory requirement of applicable law, the mandatory legal requirement will prevail to the extent of the conflict.